General Terms and Conditions of Service


Please ensure to review the Rob Mason Terms and Conditions, as Rob Mason recommends that the user does not agree to use our services until the user has assessed them and are in agreement with its contents. If the user is engaged with, or has been engaged with, Rob Mason for service provision, it is assumed that the user has accepted the terms set forth in these Terms and Conditions. When we say “We”, “Rob Mason”,”, “”, “us”, “our” or “our service” we are referring to Rob Mason and its services. References to “user”, “customer”, “client”, “member”, “you”, “your” and the like, refer to you (the user) and your agents.

These Terms and Conditions can change at any time. It is important that users check back regularly for updates to the Terms and Conditions. The users’ continued usage of Rob Mason’s website or services implies the users’ acceptance of any subsequent updates or additions to these Terms and Conditions.

Rob Mason’s Liability is limited to the amount paid by the user to Rob Mason for services rendered.


Health Disclaimer

The information on the Rob Mason website is not intended to be a substitute for professional clinical advice. Diagnosis and treatment of a clinical condition can only be undertaken by a qualified health professional.

Users of this website should always seek the advice of a qualified health professional with any questions they have regarding their health or a medical condition.

Rob Mason does not guarantee the accuracy, quality, suitability or reliability of any information on this website.


General Disclaimer

Rob Mason makes no warranty, express, implied or statutory, with respect to the services provided, including without limitation any implied warranty of reliability, usefulness, fitness for a particular purpose, or those arising from the course of performance or usage.

Rob Mason shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided, and without warranties.


Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you to take out shipment registration of insurance with your postal carrier.

After ordering online, you will receive an email confirmation from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Orders are normally packed and posted within 24 hours after receipt of payment. If you wish to query a delivery please contact us at [email protected].


Fair Use Policy

Rob Mason applies a Fair Use Policy to its websites and services. If Rob Mason judges a user to be abusing its website or associated services, it my limit or block access to our websites and services for that user.


Appropriate Use

In good faith, Rob Mason believes that our services are being used for appropriate activities.

The Rob Mason website or associated services should not be used to disseminate, communicate, store or transmit any of the following:

  • Copyright infringing data;
  • data that infringes on any intellectual property, publicity rights or privacy rights;
  • data that relates to illegal business operations or schemes;
  • content which is sexually-explicit in nature;
  • information that contains viruses, worms or malicious elements;
  • trade secret protected data;
  • information that is defamatory, harassing or threatening;
  • data that contains deliberately misleading, incomplete or deceptive content; or
  • any content deemed inappropriate by Rob Mason



Rob Mason makes every effort to ensure that its website and all of its services are online twenty-four hours a day, seven days a week. However, this may not always be possible to maintain. There are times when the Rob Mason websites and associated services may be down. When some or all of our services are offline Rob Mason will do its best to rectify the problem as soon as possible. Rob Mason will not be held responsible for damages or losses directly or indirectly related to our websites or services being offline.


Service Level Agreement

Rob Mason aims to provide at least 99% up-time on all of its websites and services. We may enlist the services of third-party hosting companies and service providers, all of whom provide industry-standard business-level service levels. Rob Mason cannot make any guarantees as to the up-time provided by third-party hosting companies and service providers.



Rob Mason will not be held liable for any action or inaction relating to our service. We provide a quality service. Rob Mason believes that its websites are secure from the actions of hackers, viruses and other problems on the internet, but can make no guarantees. If a website is offline then please contact Rob Mason immediately and every effort will be made to alleviate the problem as soon as possible. Rob Mason will not be liable for loss of sales, leads or reputation from using our services.


Disclaimer of Warranties

Rob Mason does not give any warranty in respect of our services other than what is implied by law.



If a clause or part of a clause within these Terms & Conditions is read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause within these Terms & Conditions is illegal, unenforceable or invalid, that clause or part thereof is to be treated as removed from this document, but the rest of this document is not affected.


Dispute Resolution

The parties will, in good faith, attempt to resolve any dispute, claim or controversy arising out of or relating to a Service Level Agreement by negotiation. Either party may initiate negotiations by providing written notice in letter-form to the other party, setting forth the subject of the dispute and the relief requested. The recipient of such notice will respond in writing within five business days with a statement of its position on, and recommended solution to, the dispute. If the dispute is not resolved by this exchange of correspondence, then representatives of each party with full settlement authority will meet at a mutually agreeable time and place (real or virtual). This meeting will take place within twenty days of the date of the initial notice in order to exchange relevant information and perspectives, and attempt to resolve the dispute.

If the dispute is not resolved by these negotiations, the matter shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Mediation and Conciliation Rules.

If the dispute or difference is not settled within forty-five days of the submission to mediation and provided such period is not extended by consent of the parties, it shall be and is hereby submitted to arbitration in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Rules for the Conduct of Commercial Arbitration.

Notwithstanding the existence of a dispute or difference each party shall continue to perform the Service Level Agreement.

This clause shall survive any other agreement.



This website is governed by the laws of the state of New South Wales, Australia. Any dispute arising from the use of this website will be settled in this jurisdiction.


Related: Rob Mason Privacy Policy